Answers for buyers and sellers, and the fastest route to a human when you need one.
Placing an order, choosing a seller, region locks and what escrow protects.
OpenGetting verified, listing inventory, delivery times and how payouts work.
OpenWhere your key is, what each order status means and what to do if delivery is late.
OpenAccepted payment methods, currency conversion, and when a refund is due.
OpenTwo-factor authentication, recognising phishing, and recovering access.
OpenRaising a dispute, the evidence we need and how long a decision takes.
OpenMost keys, codes and gift cards are delivered instantly from seller stock — usually within a minute of payment clearing. Top ups and accounts that need manual fulfilment show an estimated delivery time on the listing, typically 5 to 30 minutes.
Your payment is held by G2Gamers, not sent straight to the seller. The seller is paid only after delivery is confirmed and the dispute window closes, so if an item never arrives or does not work, the money is still ours to refund.
Open the order, choose “Report a problem” and attach a screenshot of the error. The seller has 24 hours to send a working replacement. If they do not, escalate to us and you get a full refund.
High-value or unusual orders go through an automated fraud check, and occasionally a manual one. This protects both you and the seller. Reviews normally clear within 15 minutes; if we need identity verification we email you.
You can, but check the listing's region field first. A region-locked key that will not activate in your country is not a fault, so it is not refundable on that basis alone. Filter by your region to avoid this.
Every order page has a message thread with the seller. Keep communication there — it forms part of the evidence if a dispute is opened, and off-platform deals are not covered by buyer protection.
We never see your full card number. Payments run through our PCI-DSS compliant processor, and we store only the card brand and last four digits so you can recognise the method on your receipts.
Our support team is available 24/7. Order-specific problems are resolved fastest from the order page itself, because your order log is attached automatically.
